User:Fustbariclation

Publications
Adopting Service Governance -  Governing portfolio value for sound corporate citizenship - AXELOS 2015

Collaborative Consulting – TSO 2013

An Integrated Requirements Process - Governing Cost & Risk in Business Analysis - itSMFsa 2013

Metrics for Service Management: Designing for ITIL – VHP 2012

Metrics for IT Service Management – VHP 2006

Other sites I'm involved with

 * Service Governance


 * itSMF South Africa


 * The Adaptive Service Model


 * Asclepios


 * Articles on Requirements, the service design package (SDP), and post-Linux (about Ada)


 * Wilderness is paradise enow


 * Service Governance


 * Love for naturalists


 * Article on Dialetheism

EDUCATION

 * University of Natal, Pietermaritzburg, BSc. 1979
 * Major Subjects; Maths & Physics

INDUSTRY QUALIFICATIONS

 * ITIL V2 Manager’s Certificate in IT Service Management
 * ITIL V3 ITIL Expert Certification
 * ISO20000 Consultant’s Certificate Management
 * Fellow in Service Management (FSM)® (prISM)


 * Certified ISEB instructor for ITIL Foundations + Service Manager courses


 * FISM - Fellow of the Institute of IT Service Management


 * Marketing and Business Development Director itSMF International
 * Marketing Director itSMF South Africa
 * Member of itSMF South Africa Western Cape

Consulting Delivery

 * Governance
 * Policy Consulting - start up organisation
 * Service Governance
 * Business Analysis
 * OpenView Network and System Management; design and implementation.
 * Secure web implementation.
 * HP Service Desk implementation.
 * Application, System, and Network Consolidation.
 * Business Disaster Recovery process consulting, implementation and testing.
 * ITIL process management (practical consulting delivery):
 * Service Portfolio
 * Service Strategy
 * Service Desk
 * Incident
 * Problem
 * Configuration
 * Change
 * Release
 * Capacity
 * Financial
 * Availability
 * Service Level


 * Specialties::ASM
 * Specialties::Adaptive Service Model
 * Specialties::Service_Governance
 * Specialties::Business Analysis
 * Specialties::CSF
 * Specialties::Capacity
 * Specialties::Consulting
 * Specialties::Demand
 * Specialties::FISM
 * Specialties::ITSM
 * Specialties::Governance
 * Specialties::HP_OpenView
 * Specialties::ISO20000
 * Specialties::ITIL
 * Specialties::KPI
 * Specialties::Metric_Design_and+Implementation
 * Specialties::Metrics
 * Specialties::Open Source
 * Specialties::Policy
 * Specialties::Requirements
 * Specialties::SANS15000
 * Specialties::Security
 * Specialties::Service_Desk
 * Specialties::Teaching
 * Specialties::Training
 * Specialties::Service_Management
 * Interested in::Dialetheism
 * Interested in::Service governance
 * Interested in::Physics
 * Interested in::Philosophy
 * Interested in::Psychiatry
 * Interested in::Maths
 * Interested in::Ontology