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User:Fustbariclation
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Peter Brooks
Publications
Collaborative Consulting – TSO 2013
An Integrated Requirements Process - Governing Cost & Risk in Business Analysis - itSMFsa 2013
Metrics for Service Management: Designing for ITIL – VHP 2012
Metrics for IT Service Management – VHP 2006
Other sites I'm involved with
EDUCATION
- University of Natal, Pietermaritzburg, BSc. 1979
- Major Subjects; Maths & Physics
INDUSTRY QUALIFICATIONS
- ITIL V2 Manager’s Certificate in IT Service Management
- ITIL V3 ITIL Expert Certification
- ISO20000 Consultant’s Certificate Management
- Fellow in Service Management (FSM)® (prISM)
- Certified ISEB instructor for ITIL Foundations + Service Manager courses
- FISM - Fellow of the Institute of IT Service Management
- Marketing and Business Development Director itSMF International
- Marketing Director itSMF South Africa
- Member of itSMF South Africa Western Cape
Consulting Delivery
- Governance
- Policy Consulting - start up organisation
- Service Governance
- Business Analysis
- OpenView Network and System Management; design and implementation.
- Secure web implementation.
- HP Service Desk implementation.
- Application, System, and Network Consolidation.
- Business Disaster Recovery process consulting, implementation and testing.
- ITIL process management (practical consulting delivery):
- Service Portfolio
- Service Strategy
- Service Desk
- Incident
- Problem
- Configuration
- Change
- Release
- Capacity
- Financial
- Availability
- Service Level
- Specialties::ASM
- Specialties::Adaptive Service Model
- Specialties::Service_Governance
- Specialties::Business Analysis
- Specialties::CSF
- Specialties::Capacity
- Specialties::Consulting
- Specialties::Demand
- Specialties::FISM
- Specialties::ITSM
- Specialties::Governance
- Specialties::HP_OpenView
- Specialties::ISO20000
- Specialties::ITIL
- Specialties::KPI
- Specialties::Metric_Design_and+Implementation
- Specialties::Metrics
- Specialties::Open Source
- Specialties::Policy
- Specialties::Requirements
- Specialties::SANS15000
- Specialties::Security
- Specialties::Service_Desk
- Specialties::Teaching
- Specialties::Training
- Specialties::Service_Management