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User:Fustbariclation

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Peter Brooks

Publications

Adopting Service Governance - Governing portfolio value for sound corporate citizenship - AXELOS 2015

Collaborative Consulting – TSO 2013

An Integrated Requirements Process - Governing Cost & Risk in Business Analysis - itSMFsa 2013

Metrics for Service Management: Designing for ITIL – VHP 2012

Metrics for IT Service Management – VHP 2006

Other sites I'm involved with

Service Governance
itSMF South Africa
The Adaptive Service Model
Asclepios
Articles on Requirements, the service design package (SDP), and post-Linux (about Ada)
Wilderness is paradise enow
Service Governance
Love for naturalists
Article on Dialetheism



EDUCATION

  • University of Natal, Pietermaritzburg, BSc. 1979
  • Major Subjects; Maths & Physics

INDUSTRY QUALIFICATIONS

  • ITIL V2 Manager’s Certificate in IT Service Management
  • ITIL V3 ITIL Expert Certification
  • ISO20000 Consultant’s Certificate Management
  • Fellow in Service Management (FSM)® (prISM)


  • Certified ISEB instructor for ITIL Foundations + Service Manager courses
  • FISM - Fellow of the Institute of IT Service Management
  • Marketing and Business Development Director itSMF International
  • Marketing Director itSMF South Africa
  • Member of itSMF South Africa Western Cape

Consulting Delivery

  • Governance
  • Policy Consulting - start up organisation
  • Service Governance
  • Business Analysis
  • OpenView Network and System Management; design and implementation.
  • Secure web implementation.
  • HP Service Desk implementation.
  • Application, System, and Network Consolidation.
  • Business Disaster Recovery process consulting, implementation and testing.
  • ITIL process management (practical consulting delivery):
    • Service Portfolio
    • Service Strategy
    • Service Desk
    • Incident
    • Problem
    • Configuration
    • Change
    • Release
    • Capacity
    • Financial
    • Availability
    • Service Level
Specialties::ASM
Specialties::Adaptive Service Model
Specialties::Service_Governance
Specialties::Business Analysis
Specialties::CSF
Specialties::Capacity
Specialties::Consulting
Specialties::Demand
Specialties::FISM
Specialties::ITSM
Specialties::Governance
Specialties::HP_OpenView
Specialties::ISO20000
Specialties::ITIL
Specialties::KPI
Specialties::Metric_Design_and+Implementation
Specialties::Metrics
Specialties::Open Source
Specialties::Policy
Specialties::Requirements
Specialties::SANS15000
Specialties::Security
Specialties::Service_Desk
Specialties::Teaching
Specialties::Training
Specialties::Service_Management
Interested in::Dialetheism
Interested in::Service governance
Interested in::Physics
Interested in::Philosophy
Interested in::Psychiatry
Interested in::Maths
Interested in::Ontology


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