User:Fustbariclation

Publications

Adopting Service Governance - Governing portfolio value for sound corporate citizenship - AXELOS 2015

Collaborative Consulting – TSO 2013

An Integrated Requirements Process - Governing Cost & Risk in Business Analysis - itSMFsa 2013

Metrics for Service Management: Designing for ITIL – VHP 2012

Metrics for IT Service Management – VHP 2006

Other sites I'm involved with

Service Governance

itSMF South Africa

The Adaptive Service Model

Asclepios

Articles on Requirements, the service design package (SDP), and post-Linux (about Ada)

Wilderness is paradise enow

Service Governance

Love for naturalists

Article on Dialetheism

EDUCATION

• University of Natal, Pietermaritzburg, BSc. 1979
• Major Subjects; Maths & Physics

INDUSTRY QUALIFICATIONS

• ITIL V2 Manager’s Certificate in IT Service Management
• ITIL V3 ITIL Expert Certification
• ISO20000 Consultant’s Certificate Management
• Fellow in Service Management (FSM)® (prISM)

• Certified ISEB instructor for ITIL Foundations + Service Manager courses

• FISM - Fellow of the Institute of IT Service Management

• Marketing and Business Development Director itSMF International
• Marketing Director itSMF South Africa
• Member of itSMF South Africa Western Cape

Consulting Delivery

• Governance
• Policy Consulting - start up organisation
• Service Governance
• Business Analysis
• OpenView Network and System Management; design and implementation.
• Secure web implementation.
• HP Service Desk implementation.
• Application, System, and Network Consolidation.
• Business Disaster Recovery process consulting, implementation and testing.
• ITIL process management (practical consulting delivery):
  • Service Portfolio
  • Service Strategy
  • Service Desk
  • Incident
  • Problem
  • Configuration
  • Change
  • Release
  • Capacity
  • Financial
  • Availability
  • Service Level

Specialties::ASM

Specialties::Adaptive Service Model

Specialties::Service_Governance

Specialties::Business Analysis

Specialties::CSF

Specialties::Capacity

Specialties::Consulting

Specialties::Demand

Specialties::FISM

Specialties::ITSM

Specialties::Governance

Specialties::HP_OpenView

Specialties::ISO20000

Specialties::ITIL

Specialties::KPI

Specialties::Metric_Design_and+Implementation

Specialties::Metrics

Specialties::Open Source

Specialties::Policy

Specialties::Requirements

Specialties::SANS15000

Specialties::Security

Specialties::Service_Desk

Specialties::Teaching

Specialties::Training

Specialties::Service_Management

Interested in::Dialetheism

Interested in::Service governance

Interested in::Physics

Interested in::Philosophy

Interested in::Psychiatry

Interested in::Maths

Interested in::Ontology

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