Don't feed the Troll

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If you spend a great deal of your time pretending to be an asshole to get a reaction from aren't pretending. You are an asshole.
Ed Brayton[1]

Although originally a non-offensive reference to fishing by trolling for comments or suggestions, the term in Internetspeak has evolved and now refers to someone who engages in discussions purely to provoke or annoy. Because trolls take away from productive work, the ideal response is to starve the troll of attention by ignoring it and going about your usual business. People being people, though, someone usually takes the bait, which is why trolls are so notorious.

Many presume that troll refers to the ugly monsters who eat people alive, but the term derives from the practice in fishing of dragging a baited hook or lure behind a moving boat (trolling). In other words, trolls are looking for some sucker to bite.


[edit] Characteristics

A troll usually has little or no interest in contributing to the development of the site in question and is interested in some or all of the following:

  • Deliberately angering people.
  • Breaking the normal flow of debate/discussion.
  • Disrupting the smooth operation of the site.
  • Deliberately being annoying for the sake of being obnoxious. For instance, using abusive names to refer to all the members on the site.
  • Pretending to be profoundly ignorant or stupid, gleaning some weird sense of having "won" when other users subsequently come to believe this.
  • Making itself the main topic of interest or discussion.[2]

[edit] Motives

Save a goat, starve a troll!

It is probable that, for the troll, the last point is the most important. To this end it will post deliberately inflammatory messages which generate inflammatory responses; complain about being the victim of the inflammatory responses; endeavor to obtain allies against the discrimination it feels; turn on those same allies, etc. The whole objective of the exercise is to disrupt or make someone do something you wanted them to do for laughs.

If a poster begins to post comments along the lines of, "Can’t you see how stupid you all are?" or "I keep laughing at all of you," there is high probability that the poster is a troll.

[edit] Treatment

Because the troll feeds on having its name mentioned or by generating debate or ill feeling, many internet users either ignore the troll completely or respond with the phrase, "Don’t Feed the Troll."

(Alternatively, on RationalWiki, users can enter {{DFTT}} bringing up this image: Don't feed the Troll — which means the same thing.)

Blocking is available on many social media sites and boards. This is useful when you find yourself easily triggered by trolls fishing.

Some users engage in "troll baiting." In this unkind sport the objective is to turn the tables on the troll so that it becomes enraged. While mildly amusing in the short term, it is rarely successful in driving the troll away.

Most importantly, trolls take away from productive work. The only ethical way to avoid this is to stop feeding the troll and go about your usual work.

[edit] How to spot a troll

Usually it is very difficult to tell the difference between a troll and somebody who is simply an asshole. It is important to note that a troll doesn't always resort to insults. Some of them pretend to hold ideals that are unpopular on a particular website or forum. For example, if one signs up for a forum that is predominately pro-choice and pretends to be anti-abortion and makes posts in favour of that position, that alone could get the same result as just insulting everybody. The best way to spot a troll is to take into consideration how long its posts are. If its posts are short then it is more than likely you are dealing with a troll. A good troll also doesn't show any signs of anger in their posts, so it would be best to keep an eye out for that too.

On social networking sites it is much easier to spot trolls. The first way is to look at their profile: if the user has no picture of him/herself then it is most likely a troll. It's also useful to take a look at how old the user's account is: the newer the account, the more likely it is a troll. Also, if this user has contacted you directly on your own page (as opposed to a group you are a member of) then take that as a tell-tale sign.

Spotting a skilled troll can be quite difficult; one formulation of Poe's Law is that "any sufficiently advanced troll is indistinguishable from a genuine kook."

[edit] Recurrent troll infestations

Some trolls hunt in packs. Or at least, they seem to – for all we know, the entire pack could be sockpuppets of one very dedicated person. After a while the seasoned troll watcher can spot obvious patterns which are indicative of one of the well-known troll tribes. For example:

[edit] *chan

A subset of 4chan users (some of whom later relocated to 8chan) are edgelords who take delight in trolling liberals and those who they view as "SJWs" in various ways, often on Twitter. Indeed, the entirety of Gamergate may have started off this way. In one guise, they pose as extreme "SJWs", and in another, they "pose" as Nazis, or pose as far-right anti-semitic memes such as a gay, Jewish black person, complete with stereotypical anti-semitic avatar. In this respect they continue the infamous tradition of weev.[wp] However, again because of Poe's law, it is difficult to tell the difference between an edgelord who is just pretending to have far-right views to troll people, and a person with actual far-right beliefs, especially online – and it is said that 4chan's /pol/ started off with "ironic" edgelords and then was completely taken over by actual Nazis.[3]

A third theory is that internet Nazi edgelords exaggerate their racism for the purposes of black humour,[wp] but are in fact racist, just not that racist. This distinction is not necessarily terribly meaningful to the people who are the butt of, e.g., their Holocaust "jokes", however. If a Jewish or black person encounters such hate speech online, they are probably not going to spend a great deal of time thinking about whether the person behind the troll account really wants to kill people like them, or whether the troll is just exaggerating and just really don't like people of their race - they are just going to be upset, angry or afraid.

Their repeated use of Twitter may have come about for historical reasons - for years, Twitter took an insanely cheapskate pro-free-speech view of abuse, only offering the ability to report spam, which made Twitter a haven for misogynist and racist harrassers. (Years later, the Twitter CEO acknowledged that Twitter had screwed up badly by not taking abuse seriously enough.[4]) Another appealing aspect for such trolls is that it may be easier to trick unwitting/lazy journalists into writing about them without realising that they are trolls - or realising it, but not acknowledging it, for the sake of clickbait (example).

[edit] "Reddit armie" (parody of redditors)

A slightly sillier example is the group of trolls who pose as exaggerated, satirical stereotypes of Reddit users (redditors), on Youtube videos which have been linked from Reddit - these days fooling no-one as they are usually immediately rumbled. A Chrome extension exists to filter out these jokers.[5]

[edit] Alternative ways to deal with trolls

If you feel exceptionally compelled to respond to a troll, don't post long comments. Try to make any responses as short and concise as possible; it's often best to use exceptionally bland statements such as "Thank you for your comments, which we shall give due consideration." Your main objective is to disarm the troll's chances of getting an emotional response from other users, which in turn will hopefully demotivate it until it gives up its attempts. This method is not fool-proof: it can at times achieve the exact opposite results depending on the troll and how you go about doing this.

There are also a few recorded instances of trolls and humans co-succumbing to this troll disease called friendship. These are extraordinarily rare, difficult, and fraught with the perils of awkward hate-flirting, universe-cancer, and time shenanigans; experts recommend such methods as closed causal loops of money-wiring, owning omnipotent dogs, and baking goods empire-acquired exclusive ICP previews when attempting to so befriend these strange beings.

[edit] Caveat

It is, of course, an improper argumentum ad hominem (personal attack) when you accuse a user of being a troll just because you don't like what they are saying or the way they are saying it. Don't accuse someone of being a troll just to dismiss their argument. Just because you disagree doesn't necessarily mean the user is trying to be disruptive, so it is necessary to measure the suspected troll against the description given above.

[edit] See also

[edit] External links

[edit] Footnotes

  1. Ooh, Pat Replies To Us Again, ScienceBlogs
  2. Rarely a troll may do small amounts of productive work to disguise its true intentions.
  3. A quick history of 4chan and the rightists who killed it (possible unreliable source)
  4. Twitter CEO admits: we suck at dealing with abuse and trolls
  5. Hide Fedora
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