RationalWiki:Technical support

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Autogenerated list of users with Tech rights: Special:ListUsers/tech.


Fix it! Fix it! Fix it! Fix it! Fix it! Fix it! Fix it! Fix it! Fix it! Fix it!

The people with root on the servers are Tmtoulouse and David Gerard.

Contents

[edit] Herein goeth anything regarding the technicalities of the wiki

FAQs & Problems:

  • Problems with accessing the wiki
  • Queries about extensions
  • Javascript Help
  • CSS Help
  • Wikitalk Help

If you've written, or are using, some extension or script that either might give others problems or is giving you a problem, then either describe it or link to it on this page.

If you've written some piece of code that you want help with, ask here with linkage.

If your browser acts up with some code,ask here.

In short, anything techy, ask, tell or link on this page.

If you think it is a server-type issue, feel free to email the goat at ttoulouse@gmail.com or touloutm@mcmaster.ca for best results.


[edit] Smileys

What happened to the old "Smileys" toolbar we could have? Reckless Noise Symphony (talk) 08:48, 1 July 2014 (UTC)

Well? - Is anyone out there? Scream!! (talk) 12:44, 2 August 2014 (UTC)
Obviously not! Everyone is obviously out there looking for the absent gadgets? Scream!! (talk) 16:55, 8 September 2014 (UTC)
RNS is not smiling at the lack of smileys around RationalWiki :-( Reckless Noise Symphony (talk) 10:42, 30 September 2014 (UTC)

[edit] The "Captcha" sucks

I have tried about 10 times now to create my own page, but have been blocked by the Captcha function which mistakes me for a spambot or somesuch. It is not clear to me what the gd written clue is, and the sound quality on the audio clue is so hopelessly bad, when 'Z' sometimes sounds like 'D' or 'E', that I can't edit my own page. Now, to even POST this comment on your tech support page, I am again blocked by the stupid captcha. One more reason why I prefer Wikipedia to RationalWiki.--Tomwsulcer (talk) 14:41, 8 September 2014 (UTC)

Note: I finally figured out that I had to flip through several ads before I came to the written clue. This feature must surely screen out persons who want to join your encyclopedia, but can't get past this obnoxious feature.--Tomwsulcer (talk) 14:43, 8 September 2014 (UTC)
Finally figured it out, never mind with this message.--Tomwsulcer (talk) 14:47, 8 September 2014 (UTC)
Sorry for the inconvenience. There's a good reason for the particular behaviour - David Gerard (talk) 16:26, 8 September 2014 (UTC)

I'm also unable to create my own userpage. I've retyped the text from Captcha many times but the problem persists. "A brief description of the abuse rule which your action matched is: Userpage spam" How do I proceed? --Egg (talk) 13:45, 22 September 2014 (UTC)

Are you trying to put an external link on your userpage? Sprocket J Cogswell (talk) 13:59, 22 September 2014 (UTC)
I, too, am having this problem. All I tried to do was put a bunch of user boxes into the creation of my userpage and it's saying I can't because it's "userpage spam." the Rev. Dr. Judas Faulpelz 13:25, 9 October 2014 (UTC)
This isn't a captcha problem. As to what you're addressing, it's certainly a compromise, but one that's caught orders of magnitude more spam than false positives. You must have a certain number of edits before you can create a userpage that includes certain kinds of links. Sorry, but that's the way it is. Nutty Roux (talk) 15:06, 9 October 2014 (UTC)

[edit] About the family name "Gay"

I wanted to add a little info in the article "Gay" that there is a family name "Gay" and I put a ref link (About the family name "Gay" -- Arnold Gay and Tyson Gay.), but I've got an error. No idea why, I am a newbie here, but I like this project, because it's helpful to discover the truth. Science (talk) 17:04, 25 September 2014 (UTC)

We don't have an article on the word "gay". We have an article about homosexuality but I don't think it needs links to random forum threads about people's names. I'm not sure what error you encountered; it would be helpful if you could let us know what the error message said. ЩєазєюіδWeaselly.jpgMethinks it is a Weasel 17:16, 25 September 2014 (UTC)
Yes, I meant that article ("homosexuality"). The error was something like "troll", I'm sorry, I don't remember exactly. Thank you for your fast response!!! I'll continue to read and to contribute here, when I can. Science (talk) 17:20, 25 September 2014 (UTC)
I think your edit was probably blocked by one of our abuse filters. We've had problems with repeat attacks by vandals and internet trolls, often posting racist and/or homophobic comments, so these filters were set up to prevent edits that include certain combinations of words or phrases that appeared in these troll attacks. WèàšèìòìďWeaselly.jpgMethinks it is a Weasel 18:19, 25 September 2014 (UTC)
Filters also stop edits for sticking link(s) in on first edit - very trollish to a robot. Scream!! (talk) 22:28, 25 September 2014 (UTC)
Thank you for bringing this to my attention. I looked over the edit filter in question, and it seems there was some old code from a wandalism spree that had been written in such a way that it blocked certain things. I will not give any more details, but to say that I fixed it and it shouldn't be a problem again. Reckless Noise Symphony (talk) 09:40, 26 September 2014 (UTC)
You're welcome! Thank you all for the warm and responsible acting here! I like more and more this project! :) Science (talk) 17:35, 26 September 2014 (UTC)

[edit] Captcha problems

So, I was too lazy to log in, and I tried to edit under a BoN. However, no matter what page it was, it would go to a blank page that said "could not open socket". Anybody know what this means? MĖSSIÅH ØF DØØM Raining blood, from a lacerated skyDolan.png 02:54, 27 September 2014 (UTC)

[edit] Also, no emails

Brx states that he sent me some emails; however, I have not received these. Additionally, Brx states that he checked the "send copy to myself" button, but did not receive any copies of the emails. MĖSSIÅH ØF DØØM Clam down dere, matey!!1Dolan.png 04:37, 27 September 2014 (UTC)

[edit] Test

David Gerard, Dearest Expert and Benevolent Guardian of RationalWiki's Servers, I'm afraid I attempted to send you an email, to further test this issue. I checked the box that is supposed to send me a copy of said email, but I have not received the copy, as when I attempted to email User:Doom Messiah, above. If you have not received my humble missive, then at least it will confirm one thing: that when User:brxbrx attempts to email other users of this site through the "Email this user" function, User:brxbrx both fails to reach his intended recipient and does not receive a copy of his message (which is frankly tragic because anything I write is as gold to a miser, and should be preserved at all costs).

Is this part of a problem affecting other users of the site? Can others send each other emails? I do not know.

I am but a lowly stooge who's whimsically decided to talk like I'm addressing an emperor in a long-forgotten era with archaic ritual speech. Hopefully this issue will be easy to resolve, or at the very least, only affects me. And hopefully you're not annoyed by unnecessary faux-formal communication. But honestly, I figure there's a fifty percent chance I'm already annoying no matter how I talk to you (not a Bayesian estimate), so what have I got to lose by having a little bit of fun? Also, this last paragraph is totally unnecessary to your resolving this tech support issue, so hopefully you'll have started reading from the bottom, that way you'll be able to skip it and get to the relevant bits.--"Shut up, Brx." 17:08, 27 September 2014 (UTC)

I have attempted to email User:Reckless Noise Symphony, whom I have successfully emailed before. I checked "Send me a copy of this message," and I have not received a copy.
What remains to be seen from my actions is whether the honorable David Gerard and respectable Reckless Noise Symphony have received the test emails I attempted to send them.
If I could but make a humble suggestion, perhaps other users could try emailing each other through the "Email this user" function, to see if they are able to contact one another? Hopefully, this is only a brx problem and not a wiki-wide problem. At which point, David Gerard, Venerated Wiki Ancestor, could simply tell me to go fuck myself, because a problem that only affects me is not a problem worth fixing, if a problem at all...
Please note that the aforementioned scenario would make me very sad.--"Shut up, Brx." 17:36, 27 September 2014 (UTC)
Update:RNS hasn't received my email. So I can't send emails. Can anybody else send emails?--"Shut up, Brx." 19:29, 27 September 2014 (UTC)
argh, another bloody thing. Yeah, I'll have a look.
Interesting you also have the commons images problem. I think it's time for a particularly acerbic look at apache2 - David Gerard (talk) 09:10, 28 September 2014 (UTC)
Actually, Doom Messiah said he was able to send an email to RNS and receive a reply. So, so far, it seems it only affects emails that I send. I'm going to try some more troubleshooting on my end. I will let you know if I find anything of significance.--"Shut up, Brx." 16:23, 28 September 2014 (UTC)

[edit] Many things ...

... seem to switch on and off together: Gadgets; images; email. There's summat that's affecting randomly about ½ the log-ons to RW. If there are two servers - could it be that one of them's misbehaving? (At the moment my a/c's OK but yesterday it wasn't) (caveat: I'm a total ignoramus so feel free to ignore these mutterings) Scream!! (talk) 12:08, 28 September 2014 (UTC)

Basically, yeah. - David Gerard (talk) 22:38, 28 September 2014 (UTC)

[edit] Something to look for for the Edit Filter

I'm pretty sure this edit was from a spambot. It's either that or this guy has a fixation on Indonesian Facebook ads and no understanding of our mission--"Shut up, Brx." 17:24, 28 September 2014 (UTC)

Thanks for the heads up. I added a bit of that to our spam edit filter. Reckless Noise Symphony (talk) 10:41, 30 September 2014 (UTC)

[edit] Commons images: at least some are back

and I expect other stuff to work better by and by. The problem: /etc/resolv.conf had vanished. "What on earth," you say. So do I - David Gerard (talk) 19:27, 30 September 2014 (UTC)

You know that they disappeared and came back only to disappear again before, right? It's an intermittent problem. The worst kind of problem--"Shut up, Brx." 20:23, 30 September 2014 (UTC)
Everything's under multiple layers of caching. We'll see how it is tomorrow - David Gerard (talk) 21:01, 30 September 2014 (UTC)

[edit] Unable to log in

This is Stabby the Misanthrope. RW refuses to let me log in. I type in the correct username and password, hit "log in", and when the page is reloaded, I remain logged out. Neither my username nor my password is typo'd — I tested both with deliberate misspellings and RW throws up the standard error message. I just logged in to Wikipedia without problems. I'm using Waterfox 32.0 (switched from Chrome literally this morning) on Windows 8.1. 140.211.14.199 (talk) 18:26, 1 October 2014 (UTC)

Um, that's annoying. Can you create a new username at all? (I just tested and I can log in.) I'll look through the logs later if I can get a moment - David Gerard (talk) 18:55, 2 October 2014 (UTC)
This is bizarre. I was able to successfully create a new account and log in, but the moment I navigate to a different page/click to edit the current one, I appear as logged out and I get the "editing as IP" box. 140.211.14.199 (talk) 14:37, 6 October 2014 (UTC)
Problem gone after the second attempt at a clean install of the browser. Well that was embarrassingly simple. Sorry for wasting your time! Star of David.png Radioactive Misanthrope 17:43, 9 October 2014 (UTC)

[edit] Email, cont.

So, I fiddled around with the email function. I made two new accounts, and set them up with two different emails. Trying to confirm the email address, I got the following message, both times: Screenshot here

RationalWiki could not send your confirmation mail. Please check your email address for invalid characters.
Mailer returned: Could not execute mail delivery program '/usr/sbin/sendmail -t -i '

Hope that helps.--"Shut up, Brx." 02:15, 3 October 2014 (UTC)

Useful! Shall investigate - David Gerard (talk) 18:57, 3 October 2014 (UTC)
I don't know if you did anything, but I used "Email this user" to contact Tielec01, and it worked. I sent him two emails, one with "Send me a copy of this email" checked, and one without. I didn't get a copy, so you may want to ask Tielec01 whether he received two emails or just the one.--109.163.234.7 (talk) 09:36, 7 October 2014 (UTC)

[edit] Something strange with my user rights

Earlier today, as can be seen here, this account did not have sysop rights. Now, it does. Yet, the log does not account for the change.

I sent some emails out about this earlier, but now I have no clue what's happening. One minute I'm not a sysop, the next I am. All without anything in the user rights log to tell me why.

I'm hoping someone with server access can elucidate?--"Shut up, Brx." 01:55, 6 October 2014 (UTC)

This, uh, took on some new dimensions. If someone can look serverside and see what actually happened to the user rights log and user rights, that would be really helpful.--"Shut up, Brx." 04:39, 6 October 2014 (UTC)


[edit] Trouble loading pages

Suddenly pages are taking an awfully long time to load, and in some cases I even have to refresh. It started a few weeks ago. This isn't an internet problem, because all other pages load instantaneously.--TemplarJLS (talk) 13:34, 6 October 2014 (UTC)

This can happen when memcached falls over ... but it's up right now - David Gerard (talk) 14:27, 6 October 2014 (UTC)

[edit] RMF email server issues

I've gotten MAILER DAEMON returns from two attempts to email addresses @rationalmedia.org These addresses are on the RMF site, so it only seems natural that they would be both current and functional. The addresses are:

jacob@rationalmedia.org trent@rationalmedia.org

I can't say if all @rationalmedia.org addresses are having issues, or just these two. This just seemed like as good a place as any to inform someone of the problem.--109.163.234.7 (talk) 09:34, 7 October 2014 (UTC)

Mail was being flaky when the DNS wasn't working. What was the actual error? - David Gerard (talk) 21:05, 10 October 2014 (UTC)
"Mail server for "rationalmedia.org" unreachable for too long"--"Shut up, Brx." 21:20, 10 October 2014 (UTC)
Also, from a different email address: "The recipient server did not accept our requests to connect."--"Shut up, Brx." 21:24, 10 October 2014 (UTC)
Not right now, but tomorrow I'll check where that actually lives - David Gerard (talk) 23:39, 10 October 2014 (UTC)

[edit] How do you mark something for needing archives?

Pretty much all in the topic. There's a page that needs it. Ikanreed (talk) 18:42, 13 October 2014 (UTC)

I keep the code at the bottom of my user page for quick copying. Zero (talk - contributions) 19:05, 13 October 2014 (UTC)

[edit] Pages reloading part-way through

For certain pages, when they're partially or so, for some reason will re-load. Sometimes the browser will fail to render the page (with an error message such as "The connection was reset"), but most of the time, the page is totally fucked up. HTTP headers are injected, as well as the portion of the page that was already loaded. Like this. Other times, the page just stops loading.

Is this happening to anyone else? ShapeshiftingLizard ~▲~ hear me roar ~▲~ 04:03, 15 October 2014 (UTC)

o_0 yeah, that's fucked up. Looks like something hiccuped at our end, but I haven't seen this manifestation before. (Mediawiki works by calling bits of the page from itself, and evidently it pulled the basic page but not all of the pieces.) The squids aren't melting under the server load as yet ... Does the page work on reload? And is anyone else seeing this? - David Gerard (talk) 10:05, 15 October 2014 (UTC)
Sometimes it does, sometimes it doesn't. Sometimes the first time will make it work, and sometimes the page has to be refreshed multiple times before it loads properly. ShapeshiftingLizard ~▲~ hear me roar ~▲~ 11:29, 15 October 2014 (UTC)

[edit] User rights problem

I think they are borked. I just made this guy autoconfirmed, which should've gotten rid of the red exclamation marks. However, they are still dropping them when they edit. This also might go hand in hand with Brxbrx being able to use rev. delete while he was de-sysopped and blocked a week or so ago. Reckless Noise Symphony (talk) 11:11, 15 October 2014 (UTC)

[edit] Turn on the anti-spam IP blacklist, please

The recent wave of mass trolling is getting tedious. They appear to be using IP addresses listed on anti-spam sites, so enabling the protection should frustrate them--ZooGuard (talk) 17:18, 24 October 2014 (UTC)

Finally in place - David Gerard (talk) 20:30, 24 October 2014 (UTC)
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