RationalWiki:Technical support

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This page is automatically archived by Pibot
Archives for this talk page: <1>, <2>, <3>, <4>, <5>, <6>, <7>, <8>, <9>, <10>, <11>

Autogenerated list of users with Tech rights: Special:ListUsers/tech.

Fix it! Fix it! Fix it! Fix it! Fix it! Fix it! Fix it! Fix it! Fix it! Fix it!

The people with root on the servers are Tmtoulouse and David Gerard.


[edit] Herein goeth anything regarding the technicalities of the wiki

FAQs & Problems:

  • Problems with accessing the wiki
  • Queries about extensions
  • Javascript Help
  • CSS Help
  • Wikitalk Help

If you've written, or are using, some extension or script that either might give others problems or is giving you a problem, then either describe it or link to it on this page.

If you've written some piece of code that you want help with, ask here with linkage.

If your browser acts up with some code,ask here.

In short, anything techy, ask, tell or link on this page.

If you think it is a server-type issue, feel free to email the goat at ttoulouse@gmail.com or touloutm@mcmaster.ca for best results.

[edit] Smileys

What happened to the old "Smileys" toolbar we could have? Reckless Noise Symphony (talk) 08:48, 1 July 2014 (UTC)

Well? - Is anyone out there? Scream!! (talk) 12:44, 2 August 2014 (UTC)
Obviously not! Everyone is obviously out there looking for the absent gadgets? Scream!! (talk) 16:55, 8 September 2014 (UTC)
RNS is not smiling at the lack of smileys around RationalWiki :-( Reckless Noise Symphony (talk) 10:42, 30 September 2014 (UTC)

[edit] Pibot archiving a very old talk page

I've tried to set up Pibot to archive Talk:Irreducible complexity, hoping that it will shove all the pre-2014 content into the archive. Surprisingly, it archived only two sections. Am I wrong believing that Pibot can archive stuff before the first section on a page, and why did it fail to do so in this case? Also, what prevented the rest of the sections from being archived? I thought Pibot can cope with non-UTC timezones in timestamps, and this seems to be at least partially true - both archived sections use timestamps in CDT.--ZooGuard (talk) 17:57, 18 August 2014 (UTC)

Does Pi actually do any active running of Pibot? It's a mystery to me - David Gerard (talk) 18:54, 18 August 2014 (UTC)
I just archive manually if it looks like it needs doing. SophieWilderModerator 14:45, 8 September 2014 (UTC)

[edit] Wikipedia-style image viewer

Any chance of seeing here that thing on Wikipedia that displays a large image when you click on its thumbnail?--ZooGuard (talk) 14:03, 3 September 2014 (UTC)

You realise you're talking about one of the most hated things on Wikipedia :-D Um, probably not until we go 1.23 (which we'll need to before May 2015, when support for 1.19 ends). Not sure if Media Viewer works with 1.23, but if it does then sure! - David Gerard (talk) 17:00, 4 September 2014 (UTC)

[edit] The "Captcha" sucks

I have tried about 10 times now to create my own page, but have been blocked by the Captcha function which mistakes me for a spambot or somesuch. It is not clear to me what the gd written clue is, and the sound quality on the audio clue is so hopelessly bad, when 'Z' sometimes sounds like 'D' or 'E', that I can't edit my own page. Now, to even POST this comment on your tech support page, I am again blocked by the stupid captcha. One more reason why I prefer Wikipedia to RationalWiki.--Tomwsulcer (talk) 14:41, 8 September 2014 (UTC)

Note: I finally figured out that I had to flip through several ads before I came to the written clue. This feature must surely screen out persons who want to join your encyclopedia, but can't get past this obnoxious feature.--Tomwsulcer (talk) 14:43, 8 September 2014 (UTC)
Finally figured it out, never mind with this message.--Tomwsulcer (talk) 14:47, 8 September 2014 (UTC)
Sorry for the inconvenience. There's a good reason for the particular behaviour - David Gerard (talk) 16:26, 8 September 2014 (UTC)

I'm also unable to create my own userpage. I've retyped the text from Captcha many times but the problem persists. "A brief description of the abuse rule which your action matched is: Userpage spam" How do I proceed? --Egg (talk) 13:45, 22 September 2014 (UTC)

Are you trying to put an external link on your userpage? Sprocket J Cogswell (talk) 13:59, 22 September 2014 (UTC)

[edit] Mobile frontend?

http://mediawiki.org/wiki/Extension:MobileFrontend ?--MonarchofascistBulgarian M36 Helmet side view.jpg 16:52, 12 September 2014 (UTC)

Also waiting for 1.23. (Which is waiting on me finding time to contemplate the matter atop a mountain, put it on rationalbeta, get far too few people to beat it up, release it, fix everything that broke because of too few people beating it up.) Mobile is actually a seriously good reason for this, because our site looks like shit on a phone - David Gerard (talk) 19:10, 12 September 2014 (UTC)

[edit] Search down, sidebar default

Fix this and win a goldfish!

etc, etc, etc. I'm aware of this. As I write this I'm at work and busy, but I'll contemplate oneness for a bit and probably thump it at lunchtime - David Gerard (talk) 10:00, 15 September 2014 (UTC)

memcached had fallen over. Restarted - sidebar is working, site is much faster now. Search still returning no results, will continue contemplation - David Gerard (talk) 10:04, 15 September 2014 (UTC)
Search now working too - lucene had fallen over as well. Anything else not working? - David Gerard (talk) 10:06, 15 September 2014 (UTC)
Wikimedia Commons-based photos are down. Osaka Sun (talk) 23:46, 15 September 2014 (UTC)
Working for me, e.g. Ray Kurzweil File:Raymond_Kurzweil_Fantastic_Voyage.jpg - got a broken example? - David Gerard (talk) 09:36, 16 September 2014 (UTC)
Just found an example: the picture of Larry Sanger on Citizendium. It works on one browser but not the other (wtf) - David Gerard (talk) 13:25, 16 September 2014 (UTC)
POTUS, British Isles, Sea serpent, any country we have with an article, etc. Osaka Sun (talk) 01:42, 17 September 2014 (UTC)
I'm seeing stuff fine in the logged-in browser (Firefox) but not in the logged-out one (Chromium). THIS IS NOT SANE BEHAVIOUR. MEDIAWIKI WTF R U DOIN - David Gerard (talk) 09:58, 17 September 2014 (UTC)
I couldn't access the picture of Sayeeda Warsi at my home computer, then I accessed it at a library computer but now I can't again with my home computer. What in the name of the most holy FSM could cause that? Proxima Centauri (talk) 17:34, 18 September 2014 (UTC)

[edit] Editing Table of Contents

The ability to move TOC boxes or limit headings would be a good idea (see 9/11 conspiracy theories or RW:Mentions). Osaka Sun (talk) 00:04, 16 September 2014 (UTC)

Moving already works - haven't yet checked the limiting of headings.--The General talk to me 00:42, 16 September 2014 (UTC)
All the fancy hideous NOTOC and template-based frippery you can do on Wikipedia should work here - David Gerard (talk) 09:35, 16 September 2014 (UTC)

[edit] Lots of images disappearing

Lately, there have been many images going the way of the dodo. Why is that? Faunas (talk) 13:31, 17 September 2014 (UTC)

See above. Wikimedia Commons images aren't coming through when they should. We have two Apache servers and I'm thinking one is getting confused in some manner - David Gerard (talk) 13:54, 17 September 2014 (UTC)
Can you put a direct link to it, please? Faunas (talk) 20:05, 17 September 2014 (UTC)
Here? Scream!! (talk) 21:23, 17 September 2014 (UTC)

[edit] About the family name "Gay"

I wanted to add a little info in the article "Gay" that there is a family name "Gay" and I put a ref link (About the family name "Gay" -- Arnold Gay and Tyson Gay.), but I've got an error. No idea why, I am a newbie here, but I like this project, because it's helpful to discover the truth. Science (talk) 17:04, 25 September 2014 (UTC)

We don't have an article on the word "gay". We have an article about homosexuality but I don't think it needs links to random forum threads about people's names. I'm not sure what error you encountered; it would be helpful if you could let us know what the error message said. WeaseloidWeaselly.jpgMethinks it is a Weasel 17:16, 25 September 2014 (UTC)
Yes, I meant that article ("homosexuality"). The error was something like "troll", I'm sorry, I don't remember exactly. Thank you for your fast response!!! I'll continue to read and to contribute here, when I can. Science (talk) 17:20, 25 September 2014 (UTC)
I think your edit was probably blocked by one of our abuse filters. We've had problems with repeat attacks by vandals and internet trolls, often posting racist and/or homophobic comments, so these filters were set up to prevent edits that include certain combinations of words or phrases that appeared in these troll attacks. WèàšèìòìďWeaselly.jpgMethinks it is a Weasel 18:19, 25 September 2014 (UTC)
Filters also stop edits for sticking link(s) in on first edit - very trollish to a robot. Scream!! (talk) 22:28, 25 September 2014 (UTC)
Thank you for bringing this to my attention. I looked over the edit filter in question, and it seems there was some old code from a wandalism spree that had been written in such a way that it blocked certain things. I will not give any more details, but to say that I fixed it and it shouldn't be a problem again. Reckless Noise Symphony (talk) 09:40, 26 September 2014 (UTC)
You're welcome! Thank you all for the warm and responsible acting here! I like more and more this project! :) Science (talk) 17:35, 26 September 2014 (UTC)

[edit] Captcha problems

So, I was too lazy to log in, and I tried to edit under a BoN. However, no matter what page it was, it would go to a blank page that said "could not open socket". Anybody know what this means? MĖSSIÅH ØF DØØM Raining blood, from a lacerated skyDolan.png 02:54, 27 September 2014 (UTC)

[edit] Also, no emails

Brx states that he sent me some emails; however, I have not received these. Additionally, Brx states that he checked the "send copy to myself" button, but did not receive any copies of the emails. MĖSSIÅH ØF DØØM Clam down dere, matey!!1Dolan.png 04:37, 27 September 2014 (UTC)

[edit] Test

David Gerard, Dearest Expert and Benevolent Guardian of RationalWiki's Servers, I'm afraid I attempted to send you an email, to further test this issue. I checked the box that is supposed to send me a copy of said email, but I have not received the copy, as when I attempted to email User:Doom Messiah, above. If you have not received my humble missive, then at least it will confirm one thing: that when User:brxbrx attempts to email other users of this site through the "Email this user" function, User:brxbrx both fails to reach his intended recipient and does not receive a copy of his message (which is frankly tragic because anything I write is as gold to a miser, and should be preserved at all costs).

Is this part of a problem affecting other users of the site? Can others send each other emails? I do not know.

I am but a lowly stooge who's whimsically decided to talk like I'm addressing an emperor in a long-forgotten era with archaic ritual speech. Hopefully this issue will be easy to resolve, or at the very least, only affects me. And hopefully you're not annoyed by unnecessary faux-formal communication. But honestly, I figure there's a fifty percent chance I'm already annoying no matter how I talk to you (not a Bayesian estimate), so what have I got to lose by having a little bit of fun? Also, this last paragraph is totally unnecessary to your resolving this tech support issue, so hopefully you'll have started reading from the bottom, that way you'll be able to skip it and get to the relevant bits.--"Shut up, Brx." 17:08, 27 September 2014 (UTC)

I have attempted to email User:Reckless Noise Symphony, whom I have successfully emailed before. I checked "Send me a copy of this message," and I have not received a copy.
What remains to be seen from my actions is whether the honorable David Gerard and respectable Reckless Noise Symphony have received the test emails I attempted to send them.
If I could but make a humble suggestion, perhaps other users could try emailing each other through the "Email this user" function, to see if they are able to contact one another? Hopefully, this is only a brx problem and not a wiki-wide problem. At which point, David Gerard, Venerated Wiki Ancestor, could simply tell me to go fuck myself, because a problem that only affects me is not a problem worth fixing, if a problem at all...
Please note that the aforementioned scenario would make me very sad.--"Shut up, Brx." 17:36, 27 September 2014 (UTC)
Update:RNS hasn't received my email. So I can't send emails. Can anybody else send emails?--"Shut up, Brx." 19:29, 27 September 2014 (UTC)
argh, another bloody thing. Yeah, I'll have a look.
Interesting you also have the commons images problem. I think it's time for a particularly acerbic look at apache2 - David Gerard (talk) 09:10, 28 September 2014 (UTC)
Actually, Doom Messiah said he was able to send an email to RNS and receive a reply. So, so far, it seems it only affects emails that I send. I'm going to try some more troubleshooting on my end. I will let you know if I find anything of significance.--"Shut up, Brx." 16:23, 28 September 2014 (UTC)

[edit] Many things ...

... seem to switch on and off together: Gadgets; images; email. There's summat that's affecting randomly about ½ the log-ons to RW. If there are two servers - could it be that one of them's misbehaving? (At the moment my a/c's OK but yesterday it wasn't) (caveat: I'm a total ignoramus so feel free to ignore these mutterings) Scream!! (talk) 12:08, 28 September 2014 (UTC)

Basically, yeah. - David Gerard (talk) 22:38, 28 September 2014 (UTC)

[edit] Something to look for for the Edit Filter

I'm pretty sure this edit was from a spambot. It's either that or this guy has a fixation on Indonesian Facebook ads and no understanding of our mission--"Shut up, Brx." 17:24, 28 September 2014 (UTC)

Thanks for the heads up. I added a bit of that to our spam edit filter. Reckless Noise Symphony (talk) 10:41, 30 September 2014 (UTC)

[edit] Commons images: at least some are back

and I expect other stuff to work better by and by. The problem: /etc/resolv.conf had vanished. "What on earth," you say. So do I - David Gerard (talk) 19:27, 30 September 2014 (UTC)

You know that they disappeared and came back only to disappear again before, right? It's an intermittent problem. The worst kind of problem--"Shut up, Brx." 20:23, 30 September 2014 (UTC)
Everything's under multiple layers of caching. We'll see how it is tomorrow - David Gerard (talk) 21:01, 30 September 2014 (UTC)
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