RationalWiki:Technical support

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Fix it! Fix it! Fix it! Fix it! Fix it! Fix it! Fix it! Fix it! Fix it!

The people with root on the servers are Tmtoulouse and David Gerard.

If your IP is blocked from editing as an open proxy: you need to go to your provider about it. The lists we use are xbl.spamhaus.org, dnsbl.tornevall.org, all.s5h.net - if your IP is on one of these lists, then your provider has a serious problem they need to resolve. We cannot get your ISP out of the blacklist.

Contents

[edit] Herein goeth anything regarding the technicalities of the wiki

FAQs & Problems:

  • Problems with accessing the wiki
  • Queries about extensions
  • Javascript Help
  • CSS Help
  • Wikitalk Help

If you've written, or are using, some extension or script that either might give others problems or is giving you a problem, then either describe it or link to it on this page.

If you've written some piece of code that you want help with, ask here with linkage.

If your browser acts up with some code,ask here.

In short, anything techy, ask, tell or link on this page.

If you think it is a server-type issue, feel free to email the goat at dgerard@gmail.com and David might see it soonish.

[edit] Gadgets don't work - squid1 problem? (sticky)

Special:Gadgets is empty sometimes, and then it works spontaniously. More people have this problem. I noticed that it works in Firefox but not in Chromium!

In Firefox I have:

X-Cache:MISS from squid2.rationalwiki.org
X-Cache-Lookup:"HIT from squid2.rationalwiki.org:80"

But in Chromium:

X-Cache:MISS from squid1.rationalwiki.org
X-Cache-Lookup:MISS from squid1.rationalwiki.org:80

After removing all cookies in firefox I'm "on" squid1, and it works!

So it seems that squid2 is caching stuff that it shouldn't... Or something...

"Everything's a fucking DNS cache problem" Carpetsmoker (talk) 15:44, 9 January 2016 (UTC)

We literally have a saying at work "there's always another cache", and that sort of shit is why. Applying the MCSE method, i.e. restarting both squids and memcached 'cos I can - David Gerard (talk) 18:43, 9 January 2016 (UTC)
Hm, doesn't look like that fixed it... Requests via squid2 still don't show gadgets; squid1 is still fine. :-/
Are the configs for both machines the same? Because that's typically been the issue whenever I've had problems like this... Carpetsmoker (talk) 06:00, 10 January 2016 (UTC)
Let me check again ... nope, not quite.
squid1
# cat /etc/squid3/squid.conf
http_port 80 accel defaultsite=rationalwiki.org vhost
cache_peer 192.168.162.183  parent 80 0 no-query originserver name=rwiki
acl our_sites dstdomain .rationalwiki.org
acl our_sites2 dstdomain .rationalwiki.com
acl our_sites3 dstdomain .rationalwiki.net
acl blog_sites dstdomain .rationalblogs.org
acl privateip dst 192.168.0.0/16
http_access allow all
cache_peer_access rwiki allow our_sites
cache_peer_access rwiki allow our_sites2
cache_peer_access rwiki allow our_sites3
cache_peer_access rwiki allow blog_sites
cache_peer_access rwiki allow privateip
cache_peer_access rwiki deny all
cache_dir ufs /home/squid 15352 16 512
cache_mem 512 MB
icap_uses_indirect_client off
logformat combined %{X-Forwarded-For}>h %ui %un [%{%d/%b/%Y:%H:%M:%S +0000}tl] "%rm %ru HTTP/%rv" %>Hs %<st "%{Referer}>h" "%{User-Agent}>h" %Ss:%Sh
logformat pagehits [%{%d/%b/%Y:%H:%M:%S +0000}tl] %ru
logfile_rotate 999
strip_query_terms off
access_log /var/log/squid3/access.awstats.log combined
access_log /var/log/squid3/access.pagehits.log pagehits
forwarded_for transparent
visible_hostname squid1.rationalwiki.org
squid2
# cat /etc/squid3/squid.conf
#debug_options ALL,1 33,2 28,9
debug_options ALL,1
http_port 80 accel defaultsite=rationalwiki.org vhost
cache_peer 192.168.171.98  parent 80 0 no-query originserver name=rwiki
acl blog_sites dstdomain .rationalblogs.org
acl our_sites dstdomain .rationalwiki.org
acl our_sites2 dstdomain .rationalwiki.com
acl our_sites3 dstdomain .rationalwiki.net
acl privateip dst 192.168.0.0/16
acl myaccelport port 80
http_access allow our_sites myaccelport
http_access allow our_sites2 myaccelport
http_access allow our_sites3 myaccelport
http_access allow blog_sites myaccelport
cache_peer_access rwiki allow blog_sites
cache_peer_access rwiki allow our_sites
cache_peer_access rwiki allow our_sites2
cache_peer_access rwiki allow our_sites3
cache_peer_access rwiki allow privateip
cache_peer_access rwiki deny all
cache_dir ufs /home/squid 15352 16 512
cache_mem 512 MB
icap_uses_indirect_client off
strip_query_terms off
log_mime_hdrs on
logformat combined %{X-Forwarded-For}>h %ui %un [%{%d/%b/%Y:%H:%M:%S +0000}tl] "%rm %ru HTTP/%rv" %>Hs %<st "%{Referer}>h" "%{User-Agent}>h" %Ss:%Sh
logformat pagehits [%{%d/%b/%Y:%H:%M:%S +0000}tl] %ru
logfile_rotate 999
access_log /var/log/squid3/access.awstats.log combined
access_log /var/log/squid3/access.pagehits.log pagehits
forwarded_for transparent
visible_hostname squid2.rationalwiki.org
This was all set up by Trent ages ago and I am reluctant to mess with it for obvious reasons ... last changed around March or April last year - David Gerard (talk) 16:27, 10 January 2016 (UTC)
What I presume is the same problem is also preventing MediaWiki:Sitenotice from being updated (again, only on squid2). I added a small change a few days ago, which never showed on squid2 in spite of multiple action=purge requests & clearing of local browser cache. Trent updated it this morning, and it still shows on squid2... Carpetsmoker (talk) 21:57, 12 January 2016 (UTC)

Stickied this since it's a common concern. oʇɐʇoԀʇɐϽʎzznℲ (talk/stalk) 21:25, 13 March 2017 (UTC)

[edit] Loss of session data

I just got this error message, without realizing it ever happens (thus no copy to back up). Very frustrating given the volume of text and references that were lost (thereby ensuring the epigenetics article remains a citation-deficient stub); trying to go back to the edit page didn't work. I don't know if this is due to high text volume--if so, this error would be happening every time someone tries to write a new article (e.g., on Whitehead's pray-the-gay-away text My Genes Made Me Do It!). (OverpoweredHellriegel1915) 14:03, 12 November 2016

[edit] Making a page considered "harmful"??

Like, I found out about a gamergate guy just recently and tried to make a page for him because we had none (created an account to shield my IP so a gamergater doesn't dox me for my edits, you know how they are) But it keeps sayin it's harmful for me to make a page for him. Something about "spam" and "abuse" rules, and I'm not entirely sure how I am breaking these rules? Can an administrator please help me with this. I really love the work on this site so its so weird seeing my attempt at writing an article blocked like this. — Unsigned, by: Akaede / talk / contribs

On talk pages, please sign your comments using four tildes (~~~~) or by clicking on the sign button: SigButt.png on the toolbar above the edit panel. (You can indent successive talk page comments using one more colon (:) for each line.) Thank you. Reverend Black Percy (talk) 17:19, 19 February 2017 (UTC)

Hey, I'm having the same problem! The wiki seems to think the page I'm trying to make is spam. First it says If you are seeing this instead of your message, type 1= before your message but even when I type 1= in front of my post, when I try re-submitting the page, it tells me it's spam.Gagamaru (talk) 08:11, 14 March 2017 (UTC)

What's the page you're trying to make? Christopher (talk) 16:06, 14 March 2017 (UTC)

It's a page about a guy who was involved in gamergate who seems pretty nutty, his name is Samuel Collinwood Smith. He thinks Hillary Clinton is a satanist and he was involved in a bunch of weird drama. Gagamaru (talk) 23:01, 14 March 2017 (UTC)

So, any help? I'd at least like to know why the page was labeled spam so I can avoid that error in the future. Here's the message it gives me: This action has been automatically identified as harmful, and therefore disallowed. The abuse rule which your action matched is: Edit caught by spamfilter. If this is not spam, please go to RationalWiki:Technical support. If you believe your edit was constructive, please report this error at our technical support page. Gagamaru (talk) 03:43, 16 March 2017 (UTC)

I'm still waiting. What does this wiki consider spam? Gagamaru (talk) 01:23, 17 March 2017 (UTC)

And to quote Christopher from above... What's the page you're trying to make? Reverend Black Percy (talk) 01:27, 17 March 2017 (UTC)
To be fair, if he's not auto-confirmed, there's a good chance that the edit filter will reject the things he's submitting even if they're on a talk page. I'm gonna go dig in the filter logs and see if I can't spot the rule that got triggered. In the mean time, excise the external links and see if your page works, that's the most likely case for spam. ikanreed You probably didn't deserve that 01:30, 17 March 2017 (UTC)
Well, follow up is easy, don't mention kiwifarms, because drive-by doxxers like to use it. We can add it later, after you're autoconfirmed. And honestly, I'm not sure this kind of internet drama is really appropriate for a rationalwiki article anyways. Even if it ties into a shitty little proto-authoritarian movement like gamergate, it's further from on mission than the greater "movement" and its conspiracy theories are. ikanreed You probably didn't deserve that 01:40, 17 March 2017 (UTC)
Goodpost.gif My own, unofficial rule of thumb states that: basically anything that would be of interest to ED ought to be of little interest to us, and vice versa. In other words — don't cross the streams. Reverend Black Percy (talk) 01:48, 17 March 2017 (UTC)

There's an article on Joshua Conner Moon who has nothing to do with conspiracy theories. If that article is good enough, I don't really see why this one wouldn't be. Gagamaru (talk) 06:26, 17 March 2017 (UTC)

Alright, well, you're right, that's a determination that's not just up to me. But the rule you're flipping is this: new users can't mention kiwifarms. So... work around that, and you can add those details when you're autoconfirmed. That's only 10 non-rejected edits away. If the article is really truly off-mission, users other than myself will think so after the page is made. ikanreed You probably didn't deserve that 16:00, 17 March 2017 (UTC)

[edit] Capcha glitch, unauthenticated edits being rejected

It appears that unauthenticated IP edits are being rejected as "probably spam, harassment or dox." Looks like the capcha filter is broke. I was encountered with a stupid Progressive Insurance ad, twice, and both edits failed despite entering the right response to the stupid ad capcha. Regards, Cosmikdebris (talk) 05:14, 19 February 2017 (UTC)

I think I fixed it (it seems that the filter had an extra "pipe" in it that made it reject non-autoconfirmed edits containing literally anything). Note to self: last blocked edit was today at 08:02. Let's see what happens next.--JorisEnter (talk) 10:41, 19 February 2017 (UTC)

[edit] IP edits not welcome?

This discussion was moved here from RationalWiki:Saloon bar#IP edits not welcome?.

The edit filter calls constructive IP edits "spam, harassment, or dox." Mods/techs pls fix. SmartFeller (talk) 05:00, 19 February 2017 (UTC)

I verified this bad behavior here too. Reported to the slobs in charge. Regards, Cosmikdebris (talk) 05:17, 19 February 2017 (UTC)
The filter actually appeared to be blocking ALL non-autoconfirmed edits.
On 11:16, 16 February 2017, Reverend Black Percy edited the filter. From 11:28, 16 February 2017 to 08:02, 19 February 2017, the filter has "caught" 248 edits. I think I've found the source of the problems, folks. Reverted back to version as of 08 December.
Please IP-edit to confirm. Fuzzy. Cat. Potato! (talk/stalk) 15:45, 19 February 2017 (UTC)
Just going to point out here that I already fixed the issue.--JorisEnter (talk) 16:14, 19 February 2017 (UTC)
Sorry for stealing your thunder, Joris. :P Sir ℱ℧ℤℤϒℂᗩℑᑭƠℑᗩℑƠ (talk/stalk) 20:20, 22 February 2017 (UTC)
We can't get vandalized if nobody can edit. Jokes aside, though — I broke the edit filter? Sounds about right... Facepalm.png Sorry, everybody! Reverend Black Percy (talk) 17:07, 19 February 2017 (UTC)
Spillover from Conservapedia? 31.51.114.75 (talk) 14:38, 21 February 2017 (UTC)
You mean, in terms of rampant staff incompetency? If so: no — not spillover from CP. My idiocy is an RW original. Reverend Black Percy (talk) 16:28, 21 February 2017 (UTC)
The blocking policies of Conservapedia spilling through the tubes and snarly-up-ing RW (think various low-budget films with 'whatever' spreading rapidly...) 86.145.120.234 (talk) 13:54, 22 February 2017 (UTC)
In fact, we did it better than Conservapedia. Not only did we block 100% of IP edits, but we also blocked 100% of new-user edits! Conservapedia's low ratios can hardly compare. Sad! Fuzzy "Cat" Potato, Jr. (talk/stalk) 20:23, 22 February 2017 (UTC)

[edit] The good and the ugly

RW screenshot 2.JPG

So apparently gadgets are working again, after having been gone for—how long exactly? I guess it was at least a couple months. Anyway, my compliments to whoever fixed this.

There appears, however, to be a problem with the placement of images and templates, see the image on the right. For some reason I only get this error when working from my computer (my phone is doing fine), but I still find it just a tiny bit suspicious that it has happened right at the same time as a new update. Does anyone know what is going on?--JorisEnter (talk) 11:51, 25 February 2017 (UTC)

Does anyone know what is going on?
—All that needs to be said about RW:Tech
It's funny because it's true. Reverend Black Percy (talk) 12:29, 25 February 2017 (UTC)
In the case you care, the image's data contains (presumably) your real name.—CheeseburgerFace (talk) 17:33, 25 February 2017 (UTC)
If something started working, it's because of fucking magic, not because anyone did anything - David Gerard (talk) 13:08, 26 February 2017 (UTC)

[edit] "Gadgets"

Not that important but I was wondering, is there any particular reason why the "Gadgets" section in my preferences is hardly ever there? As you'll see from this edit I got it working once. Next time I went on rationalwiki it had gone again. Is this true for everyone or just me? Christopher (talk) 19:41, 13 March 2017 (UTC)

Check top sticky thread, just pulled it out of the grave. Mʀ. Wʜɪsᴋᴇʀs, Esϙᴜɪʀᴇ (talk/stalk) 21:25, 13 March 2017 (UTC)
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